AI shopping implementation, optimization & managed services
KETUPA helps e-commerce brands find the right AI shopping and customer service solutions.
We work with established AI commerce technology companies to bring these solutions to your website, handling implementation, integration, testing, and ongoing improvement.
Help your customers discover products, compare options, and make better purchasing decisions with AI. We also support AI-powered customer service automation.
HOW WE HELP
Three clear services give your team one accountable workstream while allowing the scope to include the specialist AI shopping capabilities your business actually needs.
Select, implement, integrate, optimize, and launch through a scoped project shaped around your data, systems, and priority shopping and service experiences.
Scoped implementation project
Explore Build & LaunchImprove product discovery, recommendations, conversion opportunities, and customer service workflows through implemented changes with validated results.
Focused optimization project
Explore Performance OptimizationKeep optimization, product and policy updates, workflow improvements, quality checks, and agreed expansion work moving alongside your team.
Ongoing managed support
Explore Managed ServicesWHY IT MATTERS
An AI shopping agent can sound confident and still miss an important shopper requirement, recommend an unsuitable product, ask unnecessary questions, make unsupported claims, or fail to guide the shopper toward a useful next step.
For merchants, these failures can create friction, increase return and support risk, and reduce the value of the agent across important buying journeys.
Help qualified shoppers move confidently toward a suitable product or the right next step.
Reduce unsuitable recommendations, missed requirements, unsupported claims, and avoidable dead ends.
Reduce repeated questions, unnecessary handoffs, manual review, and recurring one-off fixes.
Keep important shopping behavior working as products, policies, catalogs, and AI models change.
WHY KETUPA
Every merchant has different products, requirements, priorities, and customer expectations. KETUPA turns those differences into better shopping agent behavior across product discovery and buying journeys.
We work with the agent and commerce stack already in place—implementing and optimizing the parts of the shopping experience that matter most, then using merchant- and category-specific quality assurance to help keep them working as things change.
Define how the agent should understand shopper needs, qualify important requirements, recommend and rank products, handle exceptions, and adapt as the journey changes.
Result: Shopping behavior aligned with your products and business.
Test the important buying journeys against realistic shopper situations, product requirements, trade-offs, and requirements that change during the conversation.
Result: Quality checks built around what actually matters for your category.
Carry accepted improvements into the existing agent and commerce stack through the available platform controls, then continue improving the experience over time.
Result: Better shopping agent behavior in production—not just findings or recommendations.
START SMALL
Build and launch a new capability, fix a live performance problem, or give an ongoing improvement backlog a clear owner.
KETUPA will recommend a scoped implementation project, focused optimization, or managed service based on the outcome and level of continued support you need.
